This Terms and Conditions Agreement (“Agreement”) is a legal agreement between you (the “User”, “You”, “you”, “customer”, “client”) and Burj Eiffel Graphic. Burj Eiffel Graphic is registered in the UAE. By accessing and using the Website, you are indicating your acceptance to be bound by the terms and conditions of this Agreement. If you are agreeing to this Agreement, not as an individual, but on behalf of your company, then “User”, “you”, “customer” or “client” means your company, and you are binding your company to this Agreement. The content we provide Users with on burjgraphic.com(the “Website”) defines our tools and services (“Service” or “Services”). If you do not accept all of these terms and conditions, please do not use this Website and exit immediately.

Intellectual Property

You represent and warrant to Burj Eiffel Graphic that you have right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illusion of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the products ordered by you from Burj Eiffel Graphic. You warrant that in obtaining the material and submitting it to Burj Eiffel Graphic for reproduction, you have not violated the property rights of any third party. You agree to indemnify and hold Burj Eiffel Graphic and its owners, officers, employees and agents harmless from and against any suit, demand, claim, loss, liability, damage or expense made against Burj Eiffel Graphic by reason of breach of this warranty, and you agree to pay any judgment or settlement offer resulting from any suit, demand, or claim and to pay any attorney’s fees incurred by Burj Eiffel Graphic in defending against any such suit, demand or claim.

The burden of determining that any material is not protected by trademark, service mark, copyright or other proprietary right rests with you. You are solely responsible for obtaining proper permissions and licenses, except as may be permitted by copyright law, from third parties whose rights may be violated or infringed by the use of any material protected by trademark, service mark, copyright or other proprietary right. A customer may not use any logo or other graphic material in a manner in which may infringe on copyright, trademark, service mark or other proprietary mark. We assume no responsibility for damages or any wrong doing that the customer may cause using a logo, trademark or copyrighted items. You agree to indemnify and hold Burj Eiffel Graphic harmless from and against any suit, demand, claim, loss, liability, damage or expense made against or incurred by Burj Eiffel Graphic by reason of the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on or otherwise applied to promotional merchandise ordered or purchased by the customer through Burj Eiffel Graphic.

Price, Payment Method

Prices are clearly marked in United Arab Emirati Dirham. Payment must be made by bank deposit or cash on delivery.

Users are obligated to pay the total price of the order in Full (100%) or put a down payment of 50% of the total. When an order is paid 50% up front, the remaining 50% must be paid on delivery. If you do not pay the remaining balance, we cannot hand over the ordered goods.

The Cash on Delivery payment option is only available for order totals 150 AED or below.

Order totals exceeding 150 AED can only be paid by bank deposit. 50% payment or 100% full will be taken at this time. Without this we will not proceed with your order.

Bank deposit payments require the proof of payment send to burjeiffel4u@gmail.com before we can proceed with printing. Banks may take up to 2 business days for any transactions to reflect in their system, which may cause production delays if you wait until the very last minute to make payment. Please be advised.

It is the responsibility of the User to make sure all details provided, for the purpose of the order and its delivery, will be correct and that sufficient funds or credit facilities are available to cover the full cost of the goods ordered. Should a user’s deposit cheque bounce, we reserve the right to charge 350 AED as a penalty.

VAT

From 1 January 2018, the UAE has introduced VAT at a standard rate of 5%, which will be chargeable on goods and services in the UAE. We would like to inform you that all orders placed by you— whether through the website, by phone, email, or in person at the office — from 1 January 2018 will include VAT where VAT is applicable.

File storage and Responsibility

By using our site you are providing us with information, files, data (“your files”) that you submit through email. We do not claim any ownership of your files, you retain full ownership of your files. These Terms do not grant us rights to your files, except for the few rights required to run the Service. You give us permission that extends to trusted third parties we use to provide the Services.

We do not hold or save your print data for long periods. Should you want to reprint an order with the same exact data from your previous order, please re-share the files.

Burj Eiffel Graphic will not be responsible for maintaining and protecting all of your files. We will not be liable for any loss or corruption of your files, or for any costs or expenses associated with backing up or restoring any of your files.

Accuracy of Colours, Digital Proofs, Liability

Burj Eiffel Graphic will reproduce colour from submitted print-ready files as closely as possible but cannot exactly match colour and density. Because of inherent limitations with the printing process, as well as neighbouring image ink requirements, the accuracy of colour reproduction is not guaranteed. By placing an order us you agree to this limitation. We will try our best to match the density of each colour, but we accept no responsibility for colour variations between submitted files and the final printed piece.

Under no circumstances will a reprint be honored for colour variations that have occurred during the printing process. We are not liable for colour matching or ink density on Digital (“electronic” or “soft”) proofs that you approve. Digital proofs will predict design layout, text accuracy, image proportion and placement, but not colour or density. Application of special coatings may effect and change the appearance of the printed colours. We are not liable for the final colour appearance of a coated or laminated product.

Burj Eiffel Graphic does not print Sample (“colour”, “printed” or “press”) proofs as standard. Should the User be concerned with how colours may come out on selected stocks, Burj Eiffel Graphic strongly suggest Users to order a printed Sample proof. It will add a little to the overall cost but will save from challenges down the line.

Reprints

If a printing error has occurred that is a result of our production mistake, a reprint will be offered at no cost.

Reprints must use the same file as was used in the original order, you are not entitled to submit any new file for the reprint.

The Burj Eiffel Graphic Quality Control team will decide if a full or partial reprint will be granted.

Any error caused/created by the you (typographical errors, wrong names/titles, bad punctuation/spelling, etc.) is not entitled to a free reprint.

We do not offer refund and reprint.

Warranty and Disclaimer of Liability

You acknowledge that use of our site is at your sole risk. the site is not warranted to be error-free or uninterrupted, and there is no warranty as to the results obtained through use of the site. this site and all contents of the site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. you acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the site, and that Burj Eiffel Graphic shall not be liable for any damages of any kind related to your use of the site.

Indemnity, Governing Laws

You shall indemnify and hold Burj Eiffel Graphic, its directors, managers, employees harmless in respect of any claim, loss, liability, damage or expense (including reasonable legal fees and expenses) arising out of or in connection with:

any claim that the Content infringes the intellectual property rights of a third party;

any break of warranty, representation or obligation in or arising out of these Terms and Conditions;

your use of the Website in violation of these Terms and Conditions; and arising from your use or conduct on the Website.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Sharjah and the parties agree that any legal actions, proceedings or disputes related to the use of the Website and this Agreement shall be submitted to the exclusive jurisdiction of the Courts of Sharjah, United Arab Emirates.

Force Majeure

Burj Eiffel Graphic shall not be held liable for experiencing delays in performance as a result of strikes, lockouts, riots, floods, severe weather, earthquakes, fires, casualty, acts of God, acts of public enemy, epidemic, quarantine restrictions, freight embargo, lack of transportation, government restrictions of priority, litigation, insurrection, war, inability to procure required materials and other acts of failures beyond our control. During the continuance of any such event the customer may by written notice to Burj Eiffel Graphic elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.